Delivery, Returns and Refunds
DELIVERY AND HANDLING
Estimated Processing Time — 1 calendar day
Estimated Delivery Time — from 7 to 14 calendar days
Pending order verification and credit approval, orders should arrive as specified above. Please note that the estimated delivery date is an estimate only and is not guaranteed. Your estimated delivery date will be shown during checkout and included in your order confirmation email. Your items may arrive sooner than the estimated delivery date.
CANCELING OR CHANGING AN ORDER
Because we start processing your order as quickly as possible, we cannot make changes after it is placed. You may request the cancellation of your order within approximately 1 hour after placement.
If you are unable to cancel your order, you may return your purchase for a refund.
OUR RETURN POLICY
We want you to be entirely satisfied with your USmall.ru purchase. If you are not, we will gladly accept the return of items that are unwashed, unworn, and unaltered with the original tags attached and accompanied by the original invoice.
Watches must be in perfect condition, with all protective materials, tags, and stickers attached.
TIMING FOR A RETURN
To receive your refund to your original method of payment, your online return must be initiated within 30 days of the order shipment date.
SUBMIT AN ONLINE RETURN
There is a fixed return fee in the amount of RUB 599.90 per order. Returning online is the quickest and easiest option.
- Sign into your USmall account and proceed to Orders/Returns.
- Click the Order Details/Returns button that includes item(s) to return.
- Within the Order Summary page, select ONLINE RETURNS
- Select the check mark in the upper corner of the item being returned
- Fill out the reasons for the return
- Click Done
- Click Next
- Drop off the sealed package with original shipping label to Boxberry pickup point
RECEIVING YOUR REFUND
Please allow up to three weeks for us to receive and process your return. Return tracking information will be available up to three days after mailing. You will receive an email once your return is processed. Please allow up to an additional 5 business days for the credit to post to your account. We will credit your original form of payment unless otherwise specified.